Consumer Disputes
Overview
A consumer dispute starts with the transaction and the response to the complaint. We help organise that record and assess the issues that need to be put before the relevant forum.
The partners’ experience includes representation in consumer matters at district, state and national levels. We assist with reviewing the documents, drafting complaints or responses and conducting the proceedings. We also review settlement proposals where they arise.
Our Work
How we can assist
The partners’ experience includes representation in consumer matters at district, state and national levels. We assist with reviewing the documents, drafting complaints or responses and conducting the proceedings. We also review settlement proposals where they arise.
- Consumer complaints and responses
- Representation before consumer commissions
- Review of transaction and service records
- Legal notices and correspondence
- Settlement discussions in consumer disputes
05 ways we can assist in this area of practice.
Before You Call
For a useful first discussion
Invoices, receipts, warranty or service terms, complaint references and the correspondence showing how the concern was handled.
Hearings and deadlines
Tell the office about any hearing, notice or response date when you make your enquiry. Advice on the appropriate next step follows a review of your matter.
Related partner experience
Mohit Gupta, Co-founder · Advocate.
Contacts
Co-founder · Advocate
Mohit Gupta
Co-founder · Advocate & Mediator
Anisha GuptaHow We WorkA considered start makes a difference.
- STEP 01
Understand
We begin with your account of what happened and review the key documents.
- STEP 02
Assess
We identify the issues, the stage of the matter and the work that may be required.
- STEP 03
Agree the next step
We discuss the scope, professional fees and next steps before taking on an engagement.
FAQs
General information only. Advice on your matter follows a review of its facts and documents.
Yes. The partners have experience in consumer proceedings at district, state and national levels. The appropriate forum and scope of work are assessed for each matter.
Bring proof of the transaction, the relevant terms, the details of the problem and the responses you have received. A clear chronology is useful too.
It depends on the value of what was paid. District Commissions hear complaints up to ₹50 lakh, State Commissions from ₹50 lakh to ₹2 crore, and the National Commission above ₹2 crore.
Two years from the date the cause of action arose, under Section 69 of the Consumer Protection Act, 2019. The commission can condone a delay if there is sufficient reason for it.
Explore Practice Areas
Let’s understand your matter.
A brief conversation can help establish where to begin.